LODESTONE ANALYTICS

Privacy policy

Last updated 31 October 2026.

1. Collection notice

Lodestone Analytics is operated by Wynne Consulting Pty Ltd (ABN 41 682 931 675), a Lodestone Nexus Group business (“we”, “us”). This notice explains what happens when we collect your personal information.

  • What we collect:
    • through the diagnostic booking form on our About page: your name, work email, company, industry and your message, including any Health Score or Control Room summary you choose to leave in it;
    • anything you send to [email protected] or [email protected];
    • through the Operational Health Score, the Control Room builder and the PDF report: nothing. They run in your browser and send nothing to us.
  • Why: to respond to you, provide what you ask for, run and improve this site, and, if you agree, send you updates.
  • If you don’t provide it: we may not be able to respond or provide the product or service. You can browse the site and use its in-page tools without giving us your name.
  • Who we share it with: service providers who host this site and handle email, payments on our behalf, and other Lodestone Nexus Group businesses only where you ask to be referred to one. We do not sell personal information.
  • Overseas: some of those providers store data outside Australia, which may include the United States and the European Union.
  • Your rights: you can ask to see or correct your information, or complain, as set out in this policy. Contact [email protected].

2. Who we are

Lodestone Analytics installs governed Excel-based operational control systems and sells individual operational and project finance models to Australian businesses. It is operated by Wynne Consulting Pty Ltd (ABN 41 682 931 675), Armstrong Creek VIC 3217, Australia. Lodestone Analytics is part of the Lodestone Nexus Group. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth), whether or not the Act applies to a business of our size.

3. The information we collect

We collect only what we need for the purpose you’re engaging with us for.

  • Contact details: name, email address, phone number, company and role, when you give them to us.
  • What you tell us: the content of enquiries, diagnostic or questionnaire answers you choose to submit, and your preferences.
  • Technical information: pages visited, approximate location derived from IP address, device and browser type, collected through privacy-focused analytics. See section 8.
  • Business information: information about your organisation that you share for a diagnostic, proposal or engagement, such as operating figures, documents and system data. We treat this as confidential whether or not it contains personal information. Engagement-specific confidentiality and data terms in your proposal or contract take priority over this policy.

We do not ask for sensitive information (such as health information) unless it is necessary for a service you request, and then only with your express consent.

You can deal with us anonymously or under a pseudonym where that’s practical, for example when browsing or using an in-page tool.

4. How we collect it

Directly from you: through forms on this site, by email, by phone, or in meetings. We only collect information about you from someone else (for example, a colleague who refers you) where it’s reasonable to do so, and we tell you when we’ve done that.

5. How we use it

  • To respond to enquiries and provide the products and services you ask for.
  • To administer our relationship with you, including invoicing.
  • To improve this site and our products, using aggregated information wherever possible.
  • To send you updates or marketing, only where you’ve agreed or would reasonably expect it. Every marketing email has an unsubscribe link, and we act on it within five working days.
  • To meet our legal obligations.

6. Who we disclose it to

  • Service providers acting for us: website hosting, email and newsletter delivery, analytics, file storage, payment processing. They may use the information only to provide their service to us.
  • Other Lodestone Nexus Group businesses, only where you ask to be referred or the enquiry is clearly for them.
  • Professional advisers (accountants, lawyers, insurers) under confidentiality.
  • Regulators or others where the law requires or authorises it.

We do not sell, rent or trade personal information.

7. Overseas disclosure

Some of our service providers store or process data outside Australia, which may include the United States and the European Union. We take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles. Current providers: hosting Cloudflare (website) and Shopify (checkout and downloads), email Microsoft 365, with website forms processed by Formspree, analytics Cloudflare Web Analytics (cookieless).

8. Cookies and analytics

This site uses privacy-focused analytics that do not use advertising cookies or build profiles of individual visitors. In-page tools (calculators, health checks, quizzes) run in your browser; your answers are not sent to us unless you choose to submit them. Some tools may remember your answers in your own browser so you don’t lose them; clearing your browser data removes them.

The Operational Health Score and the Control Room builder run entirely in your browser. Your answers stay on your device unless you choose to send them to us.

Advertising measurement. When we advertise on Facebook or Instagram, we may use the Meta pixel to see which ads lead to enquiries. It loads only if you select Accept on the banner that asks; select No thanks and it stays off. If it runs, Meta Platforms receives the page you visited and events such as “Health Score completed”, not the answers you typed into our tools. Meta may process this information outside Australia. You can change your choice by clearing this site’s data in your browser.

Campaign tags. If you arrive from an ad or email link, we keep the campaign tag (for example utm_source) for your visit and include it with any enquiry you send, so we know which channel worked.

9. Automated decisions

We do not make decisions that significantly affect you using only automated processes.

10. Storage, security and retention

We store information with reputable providers and protect it with access controls, encryption in transit, and staff confidentiality. We keep personal information only as long as we need it for the purpose it was collected or as the law requires (for example, tax records for five years). Then we delete or de-identify it. Enquiries that don’t lead to work are deleted after 24 months.

If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as the law requires.

11. Accessing and correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it, by emailing [email protected]. We respond within 30 days. We may need to confirm your identity first. There is no charge for asking.

12. Complaints

Email [email protected] with the details. We will acknowledge your complaint within five working days and aim to resolve it within 30 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

13. Changes

We may update this policy. The current version is always on this page, with its date at the top.

14. Contact

Privacy enquiries: [email protected]. Post: Wynne Consulting Pty Ltd, Armstrong Creek VIC 3217, Australia.